We appreciate that you’ve chosen us for your massage and bodywork needs. To provide the best service possible to our clients
we have implemented the following policies.
We respectfully ask that you provide us with a 24 hour notice of any schedule changes or cancellation requests. Please
understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that
appointment time. This is an inconvenience to your therapist and also means our other clients miss the chance to receive
services they need. For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the
service fee for each session after that. We also reserve the right to require a credit card number to be given to book future
appointments so that appropriate fees may be charged if a late cancellation does occur.
We understand that emergencies can arise and illnesses do occur at inopportune times. If you have a fever, a known infection,
or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your
session. Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we
are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to
make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any
missed session charges, but this is determined on a case-by-case basis.
Late Arrival Policy:
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as
well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late
for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate
you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the
next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your
session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In
return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late
arrival or adjust the service charge accordingly.
Inappropriate Behavior Policy:
Massage therapy is for relaxation and therapeutic purposes only. There is absolutely no sexual component to massage
whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your
session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of
your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your
therapist with respect and dignity and you will be treated the same in return.